Cancellation and Refund Policy

Last updated: November 2026

Highlighted items need confirmation by the business. This policy is written for Indian law (including the Digital Personal Data Protection Act, 2023) but is not legal advice — please have it reviewed by a legal adviser.

1. Cancelling or rescheduling

You can cancel or reschedule a booking before sample collection by contacting us at admin@primecarelabs.in with your booking reference.
Please inform us at least 2 hours [to be confirmed by owner] before your collection slot.

2. Refunds for online payments

If you cancel before the sample is collected, the full amount is refunded to the original payment method.
Once a sample has been collected and processing has started, the booking cannot be refunded.
If we are unable to collect or process your sample (for example, the sample is insufficient and you choose not to give a repeat sample), we will refund the affected test.
Approved refunds are initiated within 5–7 working days [to be confirmed by owner]; your bank may take additional time to credit them.

3. Pay on collection

No payment is taken before collection, so no refund is needed if you cancel in advance.

4. Duplicate payments

If you are charged twice for the same booking, the duplicate amount is refunded in full.

5. Contact

Email: admin@primecarelabs.in
Location: Annanagar